Troubleshooting
Computer Network Associates will find out what is wrong with your computer or network, using the latest diagnostic techniques 
available! But before you call us, we offer "self-help" procedures, if you want to do preliminary trouble-shooting your self!
To do some trouble-shooting yourself, go to:
Troubleshooting consists of the following steps:
Observing what the computer is doing wrong
This means, make an inventory of everything that is wrong! Some failures are results of larger failures ( ie "results" of an earlier failure), and other failures
are "symptoms" of the cause! Sort of a parent-child relationship.
Knowing the difference between wrong and right
This is where experience is the key! Less experienced PC Technicians, will home in on a "non-failure", which frankly is "not fixable!" Or they may home in on
the "wrong" failure. For example: If a PC is infected, many things will be wrong, but you have to determine that it is infected, and not try to fix each
symptom, such as can't access the internet, which is a result of the infection!
Knowing what to do
Once you have identified the right problem to fix, then you need to know the best approach to solving the problem. In some cases, cleaning off
malware or virus infections takes longer than format/reload! Also, in some cases, the cost of fixing a computer would exceed the value of the
computer! If that is the case, we will inform you, before we proceed. You may well choose to replace the computer, rather than run up a repair bill.
Our policy is to provide the most cost effective solution for our customers!
For Help, Call at (757) 254-8228 or click on Contact Us
List of Common Problems, and some self help Tips
Blue Screen of Death- Also known as stop errors. These errors can be caused by a variety of errors, and require more technical expertise than the “newbie”, or even an average PC user can deal with. Stop Errors are commonly caused by bad video drivers (software used to control hardware in your PC).
Fake Anti-Virus Program - keeps me from using my PC
Slow PC (computer responding slow. computer running slow, etc)